Privacy Policy

Last updated: [Nov 2025]

Serenique Retreat (“Serenique”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share information when you:

• Visit our website

• Book a service, day pass, or membership

• Communicate with us by email, phone, or online forms

• Sign up for updates, offers, or events

By using our website or services, you agree to the practices described in this Privacy Policy.

We are based in the Detroit metro area, Michigan, USA, and this Policy is intended to comply with applicable U.S. laws. If you are located in other regions, additional rights may apply as noted below.

1. Information We Collect

We may collect three main types of information:

Information you provide directly

This includes information you choose to share with us, such as:

• Name, email address, phone number

• Billing address and limited payment details (processed through secure third-party payment processors)

• Booking, scheduling, and membership information

• Preferences such as service type, therapist preference, or communication preferences

• Intake form information that may include wellness goals, areas of concern, and relevant health information you choose to disclose so we can tailor services and support safety

• Emergency contact details (if requested)

You are not required to provide personal information to simply browse our website. However, some features (such as booking, membership, or contact forms) may not function without it.

Information collected automatically (“Device Information”)

When you visit our website, certain technical information may be collected automatically, such as:

• IP address

• Browser type and version

• Time zone setting and approximate location

• Pages viewed and time spent on the site

• Referring website or search terms

• Device type and operating system

This information helps us understand how visitors use our site and improve performance, security, and design.

Cookies and similar technologies

We may use cookies and similar tracking technologies to:

• Remember your preferences

• Support basic site functionality

• Understand how visitors navigate our pages

• Support analytics or limited marketing efforts

You can manage or disable cookies through your browser settings, though some features may not function correctly without them.

~How We Use Your Information

We use the information we collect for purposes such as:

• Processing bookings, memberships, and payments

• Communicating about appointments, changes, confirmations, or follow-up care

• Providing customer support and responding to inquiries

• Tailoring services to your preferences and wellness needs

• Managing your online account or membership, if you create one

• Sending optional updates, offers, or newsletters (only if you opt in)

• Maintaining the safety, security, and integrity of our facilities and website

• Complying with legal obligations or responding to lawful requests

We do not sell your personal information.

~Health & Sensitive Information

Serenique is a wellness retreat and spa, not a medical provider. However, some services may require you to share limited health-related information so we can:

• Avoid contraindicated services

• Adapt or decline services for safety reasons

• Understand comfort levels, sensitivities, or conditions

We treat such information as confidential and use it only to support safe and appropriate services.
You should not share more medical detail than is reasonably necessary, and you should always consult your own healthcare provider for medical advice.

~How We Share Information

We may share your information with:

• Service providers and vendors who help us operate our business (such as booking platforms, payment processors, email/SMS providers, website hosting, or analytics services). These parties are only permitted to use your information to perform services on our behalf.

• Professional advisors, such as attorneys or accountants, as needed.

• Authorities or law enforcement, when required by law, court order, or to protect our rights, safety, or property, or that of our guests and staff.

We do not sell or rent your personal information to third parties for their own independent marketing.

~Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide services and manage bookings or memberships

• Maintain accurate business and financial records

• Comply with legal and regulatory obligations

• Resolve disputes or enforce agreements

When information is no longer needed for these purposes, we will securely delete, de-identify, or archive it where appropriate.

~Security

We use reasonable administrative, technical, and physical safeguards to protect the information we collect from unauthorized access, misuse, alteration, or disclosure. Examples may include password protection, access controls, and encryption by our payment providers.

However, no data transmission or storage system can be guaranteed 100% secure. You use our website and services at your own risk, and we encourage you to take appropriate measures to protect your own information (strong passwords, careful sharing, updated devices, etc.).

~Your Choices & Rights

Depending on your location and applicable law, you may have rights such as:

• To access the personal information we hold about you

• To request correction of inaccurate or incomplete information

• To request deletion of certain information, subject to legal or operational requirements

• To opt out of certain marketing communications

You can opt out of email marketing at any time by using the “unsubscribe” link in our emails or by contacting us directly.

If you are located in the European Economic Area (EEA), United Kingdom, or another region with specific data protection laws, you may have additional rights (such as data portability or restriction of processing). You may contact us to exercise those rights, and we will respond in accordance with applicable laws.

Safety, Respect & Conduct Policy

Serenique is a sanctuary space built on respect, consent, and peaceful coexistence. We maintain a zero-tolerance policy for any form of harassment, discrimination, aggression, boundary violation, sexual or suggestive misconduct, or misuse of our facilities.

This standard applies to all guests, guardians, visitors, contractors, and staff interactions at all times.

Any individual who violates this policy may be immediately dismissed from the premises without refund or credit, and future access may be revoked. When appropriate, incidents may also be escalated to law enforcement or legal counsel in accordance with applicable laws and circumstances.

Our priority is to protect the peace, dignity, safety, and wellbeing of every person in the space.

~Links to Other Websites

Our website may contain links to third-party websites not operated or controlled by Serenique. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party websites you visit.

~Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The “Last updated” date at the top of this page will indicate when the Policy was last revised.

Significant changes may be posted more prominently on our site. Your continued use of our website or services after any change indicates your acceptance of the updated Policy.

~Contact Us

If you have questions about this Privacy Policy, wish to update your information, or would like to make a privacy-related request, you may contact us at:

Serenique Retreat
Email: [sereniqueretreat.com]

We thank you for helping protect the serenity, safety, and sacredness of this experience.